Read our latest collection of articles about issues, best practices, and trends. Learn how to use processes and technology to meet your business objectives. The articles are written by members of the BMC Thought Leadership Council and other well-known industry experts. The book includes articles on Business Service Management (BSM), the IT Infrastructure Library® (ITIL®), IT financial justification, automated request and delivery of business services, service support, and service awareness.
Read the PDF of the book, or register below to receive a complimentary print copy.
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